News Flash


Posted on: April 9, 2020

Greater Memphis Financial Empowerment Center – Counselors Available to You During Pandemic

April 8, 2020 – The Greater Memphis Financial Empowerment Center (GMFEC) and the RISE Foundation, in conjunction with Regina Morrison Newman, the Shelby County Trustee, announce that our counselors are available remotely via telephone or video chat to help Shelby County residents navigate these troubled financial times during the pandemic. Please call (901) 390-4200 to make an appointment with a counselor.

As always, the service and counseling are free of charge. Services include:

  • Identifying and connecting to public benefits
  • Budgeting in the face of income volatility
  • Working with creditors (student lenders, credit card companies, car lenders, mortgage lenders, etc.) to figure out more advantageous interest rates or payments plans including temporary suspension of payments
  • Referrals to partner agencies for social service assistance, if necessary

The GMFEC opened last summer and has already provided financial counseling to nearly 400 clients. Those clients have reduced their non-mortgage debt by more than $175,678 collectively. The GMFEC, in conjunction with local government and partners from the business community, is committed to providing financial stability and eradicating poverty in Shelby County. Trustee Newman believes strongly in the program’s ability to help Shelby County residents get on firmer financial footing. As she has said from the beginning, it is not just a program, it is help for as long as you need it.

“People are dealing with unimaginable changes in their finances and their lives right now. Our counselors are ready to help them rework their finances, deal with their creditors, and locate available resources including federal, state and local aid. ” Regina Morrison Newman, Shelby County Trustee

“As we realized how quickly the situation was evolving, we pivoted our service model to provide support remotely. Our clients have been so appreciative that we are reaching out to help them navigate the ever changing landscape of help.” Karen Madlock, GMFEC Operations Manager

About the Greater Memphis Financial Empowerment Center

The GMFEC offers free, one-on-one professional financial counseling to all Shelby County residents.  Certified financial counselors are available for personalized guidance and can help you deal with a wide range of personal financial issues including budgeting, debt reduction, credit improvement and increasing savings. Services are always free and available to all Shelby County residents regardless of income. For more information, please visit or find us on Facebook (Greater Memphis Financial Empowerment Center. 


About the RISE Foundation

The RISE Foundation, a 501(c)(3) nonprofit organization, empowers people in our community to become self-sufficient by building and sustaining human and financial assets. We’ve pioneered strategies that help entry-level wage earners/higher income families to budget, save and accumulate assets.

We use innovative techniques to equip youth with the financial literacy tools they need to become self-sufficient. Our work has led to a deeper understanding of the larger community issues working against families in Memphis and Shelby County.

Visit to learn more.


About the Shelby County Trustee’s Office

The Shelby County Trustee collects county property taxes and handles delinquent property tax collections for all municipalities in Shelby County. By law, the Trustee is the banker for Shelby County Government. In addition, the Trustee coordinates banking services for approximately fifteen different county offices, including various elected officials and the Shelby County Board of Education. The Shelby County Trustee’s duties include maximizing investment interest earnings and streamlining banking costs. The Trustee offers a number of community outreach programs including Tax Freeze, Tax Relief, Quarterly Tax Payments, Project HOME, Bank On Memphis, On My Own Financial Simulation and the Greater Memphis Financial Empowerment Center. For more information, please visit


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